Information You Provide

• Account information (name, email, phone number, date of birth)
• Driver's license and identity verification documents
• Payment information (credit/debit card details, billing address)
• Profile information and photos
• Vehicle information (for hosts)
• Communication data (messages, reviews, support requests)

Information We Collect Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (when you enable location services)
• Cookies and tracking technologies
• Log files and analytics data

Information from Third Parties

• Background check and driving record information
• Social media account information (when you connect accounts)
• Payment processor information
• Insurance and claims data

We use your information to provide, maintain, and improve our services:

• Process bookings and facilitate transactions
• Verify your identity and eligibility
• Communicate with you about your account and bookings
• Provide customer support
• Process payments and manage billing
• Detect and prevent fraud and abuse
• Comply with legal obligations
• Improve our platform and develop new features
• Send marketing communications (with your consent)
• Conduct research and analytics

We share your information in the following circumstances:

With Other Users

• Basic profile information when you book or host
• Reviews and ratings you provide or receive
• Communication necessary for booking coordination

With Service Providers

• Payment processors for transaction processing
• Background check companies for verification
• Insurance partners for coverage and claims
• Technology providers for platform operations
• Customer support and communication services

For Legal Reasons

• To comply with legal obligations
• To respond to valid legal requests
• To protect our rights and interests
• To ensure safety and prevent fraud

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Secure data centers with physical access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Multi-factor authentication for sensitive operations
• Incident response procedures for data breaches

While we strive to protect your information, no security measure is 100% secure. We encourage you to take steps to protect your account, such as using strong passwords and keeping your login credentials confidential.

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until you delete your account plus 7 years for legal compliance
• Transaction records: 7 years for tax and regulatory requirements
• Communication data: 3 years for customer support purposes
• Usage analytics: 2 years in aggregated, anonymized form
• Marketing data: Until you opt out or withdraw consent

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided at the end of this policy.

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for basic platform functionality
• Performance cookies: Help us understand how you use our platform
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Deliver personalized advertisements

You can control cookie settings through your browser, but disabling certain cookies may affect platform functionality.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification
• Displaying a prominent notice on our platform

Your continued use of our services after the effective date constitutes acceptance of the updated policy.

If you have questions about this privacy policy or our data practices, please contact us: