Terms of Service

You must be at least 18 years old and legally capable of entering a binding contract to use account, application, booking, payment, verification, or rental features. A Partner may impose a higher minimum age or additional eligibility requirements for a particular vehicle or rental. You may not use the Platform if applicable law prohibits you from doing so.

The Platform is currently intended for use in the United States. Features may not be available or legally permitted in every jurisdiction.

You must provide accurate, current, and complete information and keep it updated. You are responsible for safeguarding login credentials, devices, authentication factors, and access to your account. You must promptly notify us at contact@charternow.ai if you suspect unauthorized access.

Partners are responsible for all activity by their owners, employees, contractors, and other authorized users. Partners must assign access only to individuals who need it, promptly remove access when it is no longer appropriate, and ensure their users comply with these Terms. You may not share credentials between individuals or use another person's account without authorization.

We may require identity, business, payment, or other verification before enabling features or increasing access.

A rental application, quote, booking request, approval, or payment authorization displayed through the Platform is not a guarantee that a vehicle will be available or that a rental will occur. A rental becomes binding only as provided in the applicable Partner's rental agreement and policies.

Partners may approve, reject, cancel, or condition a rental subject to applicable law and their disclosed policies. Renters must provide truthful and complete information, meet the Partner's eligibility rules, and comply with the applicable rental agreement.

The Partner is the owner or authorized rental provider and merchant for the rental. The Partner is solely responsible for:

• vehicle ownership or lawful authority to rent each vehicle;
• vehicle condition, safety, maintenance, registration, licensing, recalls, and inspections;
• accurate listings, pricing, availability, fees, taxes, deposits, mileage limits, and fuel or charging rules;
• required commercial licenses, permits, insurance, disclosures, and consumer notices;
• determining whether a Renter is eligible and whether a rental should proceed;
• pickup, delivery, return, roadside assistance, accidents, claims, tolls, citations, damage, and customer service; and
• compliance with federal, state, and local rental, privacy, consumer-protection, accessibility, and nondiscrimination laws.

CharterNow does not inspect vehicles or independently verify every listing or Partner representation. CharterNow provides technology and marketplace functionality only and is not the vehicle owner, rental company, lessor, insurer, broker, driver, operator, or party to the rental agreement.

Partners may upload or create their own rental agreements, waivers, policies, and disclosures (“Partner Documents”). CharterNow provides document transmission, storage, and signature mechanics only. CharterNow does not draft, approve, guarantee, or provide legal advice about Partner Documents, even if the Platform offers sample language or templates.

Each Partner is responsible for ensuring that its Partner Documents are accurate, lawful, appropriate for the transaction and jurisdiction, and presented to Renters at the legally required time. If a Partner Document conflicts with these Terms, the Partner Document controls only the rights and obligations between the Partner and Renter concerning the rental; these Terms continue to govern use of the Platform and the relationship between each User and CharterNow.

The Platform may allow documents to be delivered and signed electronically. By using those features, you consent to use electronic communications, signatures, contracts, and records and agree that your electronic actions may have the same legal effect as a handwritten signature, to the extent permitted by law.

You must have the hardware and software needed to access, review, download, and retain electronic records. You may request a paper copy or withdraw consent to electronic records by contacting the applicable Partner, but doing so may prevent completion of an online rental. Withdrawal does not affect the validity of records previously signed or delivered electronically.

Partners are responsible for providing any transaction-specific e-sign disclosures, obtaining required consent from each signer, and exporting and retaining executed agreements for the period required by law. CharterNow does not guarantee that a document or signature will be enforceable in every jurisdiction or circumstance.

Payment services are provided by third-party payment processors, including Stripe. By using payment features, you also agree to the applicable processor's terms. Partners using Stripe Connect must accept the Stripe Connected Account Agreement and Stripe Services Agreement.

For rental transactions processed as direct charges on a Partner's connected Stripe account:

• the Partner is the merchant and seller of the rental service;
• the Partner is responsible for the transaction, rental charges, deposits, refunds, disputes, chargebacks, processor fees, negative balances, taxes, receipts, and customer-service obligations;
• settlement timing, holds, reserves, payment-method eligibility, and payouts are controlled by Stripe; and
• CharterNow does not hold customer funds and is not a bank, money transmitter, or payment processor.

CharterNow may technically create or manage payment activity on the Partner's behalf as permitted by the Partner and Stripe. The Partner authorizes CharterNow and Stripe to take those actions and to deduct disclosed Platform fees where applicable.

A payment authorization or successful payment does not itself guarantee vehicle availability, Partner approval, or completion of a rental. Rental refunds and cancellations are governed by the Partner's disclosed policies and rental agreement, except where law requires otherwise. Cash payments recorded in the Platform are handled solely between the Partner and Renter; CharterNow does not receive, verify, safeguard, or reconcile cash.

Partners are solely responsible for identifying, registering for, calculating, collecting, reporting, and remitting all taxes, surcharges, tourism fees, vehicle-rental taxes, and other governmental charges applicable to their rental transactions. If a tax-calculation tool is made available, it is a convenience and not tax advice. Partners must configure and verify their own tax settings, registrations, and product tax treatment, including settings associated with their connected payment account.

CharterNow is responsible only for taxes imposed on fees CharterNow directly charges for its own Platform services, as required by law.

Paid Partner plans are billed in advance on a monthly or annual basis at the price and billing interval shown at checkout. Unless cancelled, a subscription automatically renews for successive periods of the same length, and the saved payment method will be charged the then-current price plus applicable taxes. Before purchase, CharterNow will present material renewal terms and obtain the authorization required by applicable law.

Partners may cancel through available online billing controls or by contacting contact@charternow.ai. Cancellation stops future renewals and becomes effective at the end of the current paid period unless otherwise stated. Except where required by law or expressly stated at purchase, fees already paid are non-refundable and partial periods are not prorated.

We may change plan pricing or included features prospectively. We will provide advance notice of a price change when required by law. Continued use after the effective date of a properly noticed change constitutes acceptance; a Partner may cancel before renewal.

If payment fails, we may retry the payment method, restrict paid features, downgrade the account, or suspend access. Partners remain responsible for accrued amounts.

Partners may purchase credits used to request optional identity, insurance, driver's-license, motor-vehicle-record (“MVR”), or other verification services. Credits are limited, revocable licenses to access specified Platform features. They are not money, stored value, a deposit account, or property; have no cash value; are non-transferable; and may not be resold. Except where required by law or expressly stated at purchase, credit purchases are final and non-refundable.

The number of credits required for a verification may change prospectively based on provider costs or product changes. We will display the applicable credit cost before a request is submitted. A credit may be consumed when a request is initiated even if a third party cannot produce a result, unless the Platform states otherwise or the failure was caused solely by CharterNow.

Credits do not expire unless an expiration is clearly disclosed when purchased, but access to credits requires an active, lawful account. On account termination, unused credits are forfeited except where law requires otherwise.

CharterNow may allow a Partner to request identity, driver's-license, insurance, MVR, or related verification from independent providers (“Verification Providers”). CharterNow transmits requests and results and is not the source of every result. CharterNow is not an insurer, insurance agent, government agency, licensing authority, or consumer reporting agency.

Some MVR or screening results may be “consumer reports” under the federal Fair Credit Reporting Act (“FCRA”) or similar state laws. A Partner that requests or uses such information represents and warrants that it will:

• request and use it only for a lawful, documented permissible purpose approved by the Verification Provider;
• provide all legally required disclosures and obtain valid authorization before the request;
• comply with all pre-adverse-action, adverse-action, copy, notice, dispute, and record-retention requirements;
• make its own decision and not represent that CharterNow or the Verification Provider made the decision;
• not use results unlawfully or discriminatorily;
• protect the information, limit access to personnel with a need to know, securely dispose of it, and never resell or publish it; and
• comply with the Verification Provider's end-user terms.

Partners may not use a verification feature for credit, employment, housing, insurance underwriting, or any other purpose unless the Verification Provider and CharterNow have expressly enabled that use in writing.

Verification results are point-in-time signals and may be incomplete, delayed, inaccurate, or unavailable. A “clear,” “verified,” or similar result is not a guarantee that a person is trustworthy, properly licensed, adequately insured, safe to drive, or eligible to rent. Partners remain solely responsible for rental decisions and legal compliance. Renters must dispute source-report inaccuracies directly with the applicable Verification Provider using the contact information provided with the report or notice.

Certain identity-verification services may ask a Renter to submit an identification document and selfie or video. The Verification Provider may analyze facial geometry or other biometric information to confirm identity and liveness under its own notice, consent, retention schedule, and privacy policy.

Unless expressly disclosed in the verification flow, CharterNow does not receive or store the Verification Provider's raw biometric identifiers or templates; CharterNow may receive images, status information, extracted document data, risk signals, and verification results. Renters should review the Verification Provider's disclosures before continuing.

Partners must not initiate biometric verification without providing required notice and obtaining any consent required by applicable law. Where required, Partners must offer a legally sufficient alternative process to a person who declines biometric processing.

Insurance information and verification results are informational and do not bind an insurer, amend a policy, confirm coverage for a particular rental or vehicle, or guarantee payment of a claim. Coverage can change or be subject to exclusions, limits, deductibles, endorsements, or insurer decisions not reflected in the Platform. Partners and Renters must independently confirm required coverage with the insurer or licensed insurance professional. CharterNow does not sell, underwrite, or advise on insurance.

“User Content” includes listings, vehicle information, photos, logos, documents, messages, policies, business information, and other material submitted to the Platform. You retain ownership of your User Content. You grant CharterNow a worldwide, non-exclusive, royalty-free license to host, store, reproduce, format, transmit, display, and otherwise use User Content as necessary to provide, secure, support, and improve the Platform and, for publicly listed content, to market the applicable listing and CharterNow. This license ends when the content is deleted, except for copies reasonably retained in backups, legal records, signed agreements, transaction histories, or as otherwise permitted by law.

You represent that you own or have all rights and consents needed for your User Content and CharterNow's permitted use of it. You may not upload content that is unlawful, false, defamatory, infringing, malicious, or that violates another person's privacy or rights.

Partners control the business and renter data they submit, subject to our Privacy Policy and any applicable data-processing terms. Partners may use renter data only to evaluate and perform the applicable rental, comply with law, and for other purposes to which the Renter has consented. Partners may not sell renter data or use it for unrelated marketing without a lawful basis and required consent.

We may send service communications by email, in-app notification, push notification, or other channels. Transactional SMS is sent only to numbers for which the required consent has been provided. Messages may concern account security, applications, bookings, verification, payments, pickup, delivery, or returns. Message frequency varies; message and data rates may apply.

SMS consent is not a condition of purchase, account creation, or rental. Reply STOP to stop texts and HELP for help. Opting out of texts does not cancel a booking, payment obligation, or other transaction and may mean you miss time-sensitive notifications. Users must provide a number they control and promptly update it if it changes.

Marketing messages, if ever offered, require any separate consent required by law. Mobile numbers and SMS consent records are not sold or shared with third parties for their own marketing.

You may not, and may not help another person to:

• violate law, another person's rights, these Terms, or a Partner's lawful policies;
• provide false information, impersonate another person, submit fraudulent documents, or evade identity, payment, eligibility, or security controls;
• access an account, vehicle record, renter record, report, or document without authorization;
• scrape, crawl, index, or use automated means to access the Platform except through an authorized API or with written permission;
• reverse engineer, decompile, copy, benchmark for publication, or attempt to derive source code, non-public APIs, models, or security mechanisms, except where law prohibits this restriction;
• introduce malware, overload the Platform, test vulnerabilities without authorization, or interfere with operation or security;
• use Platform data or outputs to build or train a competing product, database, or model;
• harass, discriminate against, exploit, or harm another person;
• use verification results for an unauthorized purpose or disclose them to an unauthorized party; or
• use the Platform to rent an unsafe, stolen, unlawfully possessed, or improperly insured vehicle.

We may investigate suspected violations, preserve evidence, remove content, restrict features, or cooperate with authorities as permitted by law.

16.1 Illegal and Criminal Conduct

Users must not use the Platform, a listed vehicle, or any rental transaction for an unlawful purpose. Any criminal, fraudulent, or otherwise unlawful conduct occurring before, during, or after a rental is solely the responsibility of the person or persons committing, directing, assisting, or knowingly permitting that conduct.

CharterNow does not own, possess, operate, supervise, or control Partner vehicles or the conduct of Partners, Renters, additional drivers, passengers, or other third parties. CharterNow does not authorize, direct, participate in, or assume responsibility for any criminal or unlawful activity connected with a listing, application, booking, payment, vehicle, or rental.

To the maximum extent permitted by law, CharterNow will not be liable for theft, fraud, identity theft, unauthorized vehicle use, possession or transportation of illegal items, impaired or reckless driving, evasion of law enforcement, vandalism, assault, trafficking, property damage, or any other criminal or unlawful act committed in connection with a rental.

CharterNow may suspend accounts, restrict or cancel access to the Platform, preserve relevant records, disclose information when legally permitted or required, and cooperate with Partners, insurers, payment providers, law enforcement, courts, and government authorities investigating suspected unlawful activity.

Partners remain responsible for reporting stolen vehicles, unauthorized use, accidents, suspected crimes, and insurance claims to the appropriate authorities and insurers. Renters and Partners must comply with all applicable laws and must not knowingly allow another person to use a vehicle unlawfully.

Nothing in this Section excludes liability for CharterNow’s own fraud, knowing participation, willful misconduct, or another liability that applicable law does not permit CharterNow to exclude.

The Platform may integrate with Stripe, identity and verification providers, insurance-data providers, MVR providers, maps, analytics, cloud hosting, email, SMS, AI, and other third-party services. Third-party services are governed by their own terms and privacy policies. CharterNow is not responsible for a third party's availability, acts, omissions, decisions, data, or services. We may add, replace, restrict, or discontinue integrations.

Any route, pricing suggestion, summary, extraction, recommendation, or other automated or AI-assisted output may be inaccurate, incomplete, or outdated. It is provided for convenience and does not constitute legal, tax, insurance, safety, or other professional advice. Users must independently verify important information.

Driving and riding involve inherent risks. Conditions, closures, weather, traffic, and hazards can change. Do not interact with the Platform while operating a vehicle. Always follow traffic laws and exercise independent judgment.

The Platform, including its software, design, text, graphics, trademarks, and non-user content, is owned by CharterNow or its licensors and protected by law. Subject to these Terms, CharterNow grants you a limited, revocable, non-exclusive, non-transferable license to use the Platform for its intended purpose during the term of your account.

If you provide ideas, suggestions, or feedback, you grant CharterNow a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation, provided we do not identify you publicly without permission.

You may stop using the Platform at any time and may close your account through available account controls or by contacting us. Subscription cancellation is governed by Section 9.

We may suspend, restrict, or terminate access when reasonably necessary to protect Users or the Platform, comply with law or provider requirements, address fraud or security risk, respond to nonpayment, or enforce these Terms. When practical, we will provide notice and an opportunity to cure.

After termination, the license to use the Platform ends. Partners are responsible for exporting records they must retain before termination. We may retain or delete data as described in the Privacy Policy. Sections that by their nature should survive—including payment obligations, intellectual property, disclaimers, liability limits, indemnity, and dispute terms—will survive.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND ALL INFORMATION, VERIFICATION RESULTS, INTEGRATIONS, AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CHARTERNOW DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

CHARTERNOW DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT A VEHICLE, PARTNER, RENTER, PAYMENT, DOCUMENT, OR VERIFICATION RESULT IS ACCURATE, SAFE, LAWFUL, INSURED, OR SUITABLE; OR THAT A RENTAL WILL BE APPROVED, AVAILABLE, COMPLETED, OR PROFITABLE.

Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHARTERNOW AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY; PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM A VEHICLE OR RENTAL—INCLUDING WITHOUT LIMITATION ACCIDENTS, COLLISIONS, BODILY INJURY, DEATH, THEFT, VANDALISM, PROPERTY DAMAGE, MECHANICAL FAILURE, INSURANCE DISPUTES, DEPOSIT DISPUTES, TRAFFIC VIOLATIONS, PARKING VIOLATIONS, TOLLS, IMPOUNDMENT, PERSONAL-PROPERTY LOSSES, AND ACTS OR OMISSIONS OF PARTNERS, RENTERS, PASSENGERS, ADDITIONAL DRIVERS, AND THIRD PARTIES—OR THE ACTS OR OMISSIONS OF A PARTNER, RENTER, PAYMENT PROCESSOR, VERIFICATION PROVIDER, OR OTHER THIRD PARTY, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHARTERNOW'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOU PAID DIRECTLY TO CHARTERNOW FOR PLATFORM SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. RENTAL AMOUNTS PAID TO A PARTNER ARE NOT AMOUNTS PAID TO CHARTERNOW FOR THIS PURPOSE.

These limitations do not exclude liability that cannot lawfully be excluded, including liability for CharterNow's fraud, willful misconduct, or other liability that applicable law makes non-waivable.

To the extent permitted by law, each Partner will defend, indemnify, and hold harmless CharterNow and its officers, directors, employees, contractors, and affiliates from third-party claims, losses, liabilities, damages, judgments, penalties, and reasonable attorneys' fees arising from or relating to: the Partner's vehicles, listings, rentals, policies, Partner Documents, taxes, insurance, customer service, or business operations; the Partner's use of verification results; the Partner's failure to obtain consent or provide required notices; User Content; a breach of these Terms; or violation of law or another person's rights.

Renters and other individual Users will indemnify CharterNow only to the extent permitted by applicable consumer law for third-party claims arising from their fraud, unlawful conduct, User Content, or material breach of these Terms.

CharterNow may control the defense of an indemnified claim, and the indemnifying party will reasonably cooperate. CharterNow will not settle a claim imposing a non-monetary obligation on the indemnifying party without consent, not to be unreasonably withheld.

Please read this section carefully. It affects your right to go to court.

24.1 Informal resolution

Before filing a claim, the complaining party must send a written notice describing the dispute, requested relief, and contact information to contact@charternow.ai. The parties will attempt in good faith to resolve the dispute for 30 days. Either party may seek temporary injunctive relief during that period when necessary to prevent immediate harm.

24.2 Binding individual arbitration

Except for claims eligible for small-claims court and requests for injunctive relief concerning unauthorized use of intellectual property or platform security, any dispute arising out of or relating to these Terms or the Platform will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”). The AAA Consumer Arbitration Rules will apply to an individual using the Platform primarily for personal purposes; the AAA Commercial Arbitration Rules will apply to business disputes. The Federal Arbitration Act governs this section.

Arbitration may occur by video, telephone, documents, or in person as the applicable rules allow. An in-person hearing will occur in Alameda County, California, unless consumer law requires another location or the parties agree otherwise. The arbitrator may award the same individual remedies a court could award.

24.3 No class proceedings

DISPUTES MUST BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY. NEITHER PARTY MAY PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE ACTION OR ARBITRATION. The arbitrator may not combine claims of more than one person without all parties' consent. If this class waiver is found unenforceable for a particular claim, that claim must proceed in court and not arbitration.

24.4 Arbitration opt-out

You may opt out of arbitration by emailing contact@charternow.ai within 30 days after first accepting these Terms. The notice must include your full name, account email, mailing address, and a clear statement that you opt out of arbitration. Opting out will not affect other Terms or your access to the Platform.

24.5 Fees

Payment of arbitration fees will be governed by AAA rules and applicable law. CharterNow will not seek attorneys' fees from an individual consumer unless the arbitrator finds the claim frivolous or brought for an improper purpose.

California law governs these Terms, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs arbitration. If a dispute is not subject to arbitration, the state and federal courts located in Alameda County, California will have exclusive jurisdiction, except where applicable consumer law requires otherwise. Each party consents to those courts.

We may modify the Platform and these Terms. For material changes, we will provide notice through the Platform, by email, or by other reasonable means before the change takes effect when required by law. The updated Terms will state their effective date. Changes will not retroactively alter a dispute that arose before the updated Terms became effective. Continued use after the effective date constitutes acceptance.

These Terms, the Privacy Policy, and any additional terms expressly presented for a feature form the entire agreement between you and CharterNow concerning the Platform. A Partner's order form or signed enterprise agreement may modify these Terms for that Partner; if there is a conflict, the signed agreement controls.

If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; CharterNow may assign them in connection with a merger, reorganization, financing, sale of assets, or by operation of law. No third party is a beneficiary of these Terms. Section headings are for convenience only.

Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations.

Charternow AI Inc., doing business as CharterNow

contact@charternow.ai